Thank you for choosing Groovycarts - We work hard to provide our customers with the best possible customer service. See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please let us know!

FAQ’s

Ordering Online

Website Security:

Shopping with your credit card with Groovycarts.com is guaranteed to be safe and secure.

We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.

This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.

To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.

We are dedicated to providing you with a secure, worry-free shopping experience.

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Can I Order Over The Phone?

Absolutely! We understand it's sometimes easier to talk to a "real person " when placing an order. Our Toll Free Number is: 1-800-863-4093.

To Place Orders: Call Monday - Friday between 9:30am and 5:00pm Eastern Time. Press # 1 on your phone.

For Customer Service:  Call Monday - Friday between 11:00am and 3:00pm Eastern Time. Press # 2 on your phone.

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Payment Options:

Paypal:  You can make payments via Paypal when you order online. Just click the Paypal button at the checkout page to place your order.

Credit Cards :  We accept Visa, Mastercard, American Express, and Discover credit cards. It is our policy to not charge your credit card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours.

Checks:  If you would like to pay via check, please be aware that we will only ship the items you ordered after the check has completely cleared. Checks usually take 5 to 7 business days to clear. Please email us at sales@groovycarts.com so we can provide the total cost of the order including shipping to you before you mails the check. Once you have the total amount, please mail checks payable to Groovycarts and include a letter specifying the items you are ordering (please add item code, description, quantity, color, size, etc.)

We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped.

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Online Order Status:

When you place an order with us, you will receive an email with a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available).

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Confirmation Of Orders:

After placing an order you will receive a confirmation email within 10 minutes. If you placed an order with us and didn't get a confirmation email,  it may be in your "junk" mail folder, you may have typed your email address incorrectly or the order did not go through. Please write us another email to sales@groovycarts.com and we'll check if we received your order and will resend the confirmation and tracking numbers to you.

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Tax:

You will only be charged tax if you are a resident of Georgia. We are required by law to charge sales tax on orders shipped to Georgia addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.

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Price Matching:

We offer a Price Match option on almost any product. We do reserve the right to decline to match a price, but in most cases we will honor price match requests with other websites.

In order to qualify for a price match consideration, the following conditions and rules must be met:

1) The product must be in-stock and ready to ship that day on the lower priced website. Backorders will not be matched and we do not match prices on items that are out of stock.

2) The item must be EXACTLY the same as the product you want to order from us. Same color, size, year, model, etc.

3) The product must be the same year. We do not price match on closeouts from previous years, scratch and dent items, blems, etc.

4) Coupons and promotional codes may not be used with price matches, either from our site or from a competitors coupon.

5) Shipping prices will be met as well, in the event that the lower priced site has a more expensive shipping charge.

6) The Product must be orderable online. Online advertisements are not honored unless the product can be ordered online through a secure server with a functioning shopping cart.

7) The price match must be completed BEFORE you order the product from us. No price match requests will be honored on items that have already been ordered and/or shipped.

If your request for a price match meets all the above guidelines, feel free to give us a call and we'll let you know if we can match the price! 99.9% of the time we will.

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Shipping Information

Open and Inspect your package immediately upon delivery. If you have any questions about your shipment, call 1-800-863-4093 the next business day.

Where we ship

Currently we ship all our items to addresses in the USA. We ship most items to Canada, Puerto Rico, Alaska, Hawaii, etc. (please inquire about shipping charges at sales@groovycarts.com ). International Orders should be inquired via email to sales@groovycarts.com so we can provide a quote on shipping and estimated arrival time.

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Delivery times

We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect:

UPS/Fedex Ground - If your order is placed M-F, before 1 P.M. EST, your order will usually leave the warehouse within 1-2 business days. UPS/Fedex picks up the packages at the end of the day during the week, so the following day is considered shipping day number one. To judge how long it will take UPS/Fedex to get your package from our facility to your doorstep, you can write us at sales@groovycarts.com to inquire. Please provide your zip code and the items you want to buy and we will email you back with the answer. Please remember we answer emails in the order in which it was received.

UPS/Fedex 2nd Day Air- If your order is placed M-F, before 1 P.M. EST, your order will leave the warehouse the same day you order it. UPS/Fedex picks up the packages at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive on your doorstep in two days, starting with shipping day number one.

UPS/Fedex Next Day Air- If your order is placed M-F, before 1 P.M. EST, your order will leave our facility the same day you order it. UPS/Fedex picks up the packages at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive the day after the order is placed, if your order is placed before 1P.M. EST.

*IMPORTANT EXCEPTIONS: UPS/Fedex does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that UPS is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.

*We are not responsible for UPS/Fedex performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with UPS. UPS only guarantees and accepts claims for fast shipments, (not ground). UPS does not guarantee all air shipments during the Christmas holiday. Please see their website www.ups.com for all details.

USPS:  If you would like us to ship via USPS, we can only ship via USPS PRIORITY mail, which, on average, takes three shipping days. USPS orders are usually shipped the following shipping day, (M-F)after the order is placed. Priority Mail is not guaranteed by Us or the Postal Service. There is no way to track or file claims for orders shipped with the U.S. Postal Service.

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Shipping Charges

Our website calculates shipping cost through UPS Live Calculator, with the zip code provided. Each item has the weight and the zip code of origin already in the system. Once you provide your shipping zip code, it will calculate the real UPS cost for shipping the item (s) to your address.

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Method of Delivery

The majority of items are shipped via FedEx, UPS or USPS, but for larger items we might use specialized FREIGHT carriers.

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Large Items - Freight Shipping: 

Some items (Bodies, Tops, etc.) may only be shipped via FREIGHT TRUCK, due to its large size. There is an extra charge for freight delivery to a residence. Please contact us if you would like a quote to certain oversized items delivered to your address. UPS/Fedex will also charge extra fees for oversized boxes. Items such as tires, wheels, rear seats, etc. will require additional shipping charges depending on the destination. We will contact you prior to shipment if your item requires additional freight costs.

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Canada Shipments:

Shipping costs for Canadian orders include freight only. All applicable customs taxes and duties are the buyers responsibility.
 

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Returns & Exchanges

Open and Inspect your package immediately upon delivery. If you have any questions about your shipment, call 1-800-863-4093 the next business day.

If You Are Not Happy With An Item: We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order you may return it within 15 days of your receipt of merchandise for a refund of the purchase price less shipping fees. We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:

• Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
• We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
• All returns and exchanges are subject to our Terms of Use.
• Returned product(s) must be boxed with sufficient packing to protect the contents. Products damaged due to poor packing will not be accepted for credit or refund.

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If You Want To Make An Exchange: You can exchange an item by returning it to us (see Return Policy above) and placing a new order for the item (s) that you would like in place of the original order. We will process the new order and ship the item to you. As soon as we receive the returned item, we will refund the amount minus the shipping to your account.

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If You Want To Return a Product After 15 Days:  There will be a 20% restocking fee of the cost of the item(s) returned.

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If Your Package Arrived Damaged:  Report it to us immediately or refuse delivery of the package. If the carrier has damaged the package in transit, they are liable and will return the package to us at no cost to you. If box was left at your door and you could not refuse the delivery, please hold on to the box and item (s) for 5 to 10 business days so we can file a claim with the carrier. They may come to your address to inspect them and pick them up. If the package appears to be intact, but an item inside has been damaged during transit, you have three business days to report it to us so that we can file a damage claim.

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If Your Product Arrived Damaged:  Please contact us immediately by e-mail returns [at] groovycarts.com or call Groovy Carts Customer Service at Toll Free 1-800-863-4093 (press option 2) before returning the item. Some products we sell are covered by a Manufacturer's Warranty that requires items to be sent directly to the manufacturer for replacement or repair. We will issue a RMA# and email or mail you a return label for the broken item. We will ship you a replacement at no extra charge.

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If You Received The Wrong Product: Contact us and we will issue an RMA number. Returns will not be accepted without an RMA number. We will send you a Return Label so you can return the wrong item at no charge and will ship the correct item to you right away (if the item is not in stock, we will contact you to give you the option of choosing something else or just canceling your order).

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If You Ordered The Wrong Product By Mistake: Please let us know what product you would like to have in exchange or if you prefer a credit or refund. Since we did not make any mistakes in this case we will not refund any shipping charges related to the order. There are no cash refunds, and credit refunds will only be made to the card or to the Paypal account used for the original purchase.

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Return Exceptions

Custom And Special Order Products:  are non-returnable, UNLESS damaged due to shipping, or by OUR error.

Electrical Parts:  Are not returnable. This includes, but is not limited to electric motors, electronic speed controllers, all switches of any type, solenoids and relays, electronic circuitry, charge indicators, battery chargers, gauges, horns, speedometers, diodes, coils, ignitors, voltage regulators, and starter generators, unless covered by a expressed written manufacturer's warranty. We extend no warranty on electrical or electronic components beyond the manufacturer's own written factory warranty.

Groovy Carts  will not be held responsible for ANY labor costs which occur as the result of the installation of the wrong or defective parts or correct parts installed in a manner other than consistent with the instructions in the appropriate service manual.

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How To Make a Return: 

Please send an email to returns [at] groovycarts.com or call us at 1-800-863-4093 within 15 days of receiving your order to request an authorization number (RMA#) and instructions on a return. Please do NOT return anything without RMA# or your package may get lost in the warehouse without identification. We are not responsible for packages returned without an RMA#.

We will only accept authorized returns within 15 days as long as the items are unused and in the original packaging. The item cannot be disassembled or damaged by incorrect installation. We are not responsible for installation errors.

Once we receive your return, please allow 1-2 weeks for processing.

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